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Frequently Asked Questions

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Frequently Asked Questions

1. What type of payments do you accept?

We offer a variety of possibilities when it comes to payments, from Wire Transfers to credit cards, there is a solution for all.

2. How long does it take for my transport to arrive at the destination?

It's difficult to give a general exact answer since it really depends on the distance, type of transport, adverse weather conditions, strikes and any unforeseen factors and events that may occur. However, we can offer estimates on specific routes. Please contact us at Email: HTLOGISTICS1606@GMAIL.COM

3. Do we provide BOL (bill of lading)?

A Bill of Landing will be provided by the shipping line and If required by the receiver, we can deliver at the ports.

4. What happens in my goods are damaged?

We take great care of your goods and have extremely well prepared staff and measures implemented to ensure a safe arrival. However, if something happens, please present a written claim to the ship agent before discharging the cargo. You can also include our e-mail address in the e-mail to the ship agent.

5. What services do you offer?

- Dry Cargo Ships Brokerage - Cargoes and Ships Commercial Management - Agency Services - Port Captain Services

6. How can I request a quote?

Please e-mail us at Email: HTLOGISTICS1606@GMAIL.COM and one of the employees will be happy to assist you.

7. What is a DOCK RECEIPT and when should I have that ready?

A dock receipt refers to a document that includes the quantity of the cargo, observations and the conditions of it when received at the terminal. You should have it ready by the end of the loading process.

8. What is a STATEMENT OF FACTS and when should I have that ready?

A statement of facts plays the role of a logbook in which every event that took place during the loading process of the ship is mentioned and it needs to be ready before the end of the loading or unloading processes.

9. Where can I find out more about my cargo?

Please e-mail us at Email: HTLOGISTICS1606@GMAIL.COM and one of the employees will be happy to assist you.

10. How can I obtain a copy of a bill of lading?

Please e-mail us at Email: HTLOGISTICS1606@GMAIL.COM and one of the employees will be happy to assist you.

11. What if I see wrong information on the bill of lading?

Please e-mail us at Email: HTLOGISTICS1606@GMAIL.COM and one of the employees will be happy to assist you.

12. I have lost the Bill of Lading, what can I do now?

Please e-mail us at Email: HTLOGISTICS1606@GMAIL.COM and one of the employees will be happy to assist you.

13. How can I contact you for more information about your services?

Please e-mail us at Email: HTLOGISTICS1606@GMAIL.COM and one of the employees will be happy to assist you.

14. Who can I contact for a job opportunity at your company?

You can contact us at Email: HTLOGISTICS1606@GMAIL.COM We are always looking out for new talent.

15. What is a MATE RECEIPT and when should I have that ready?

This document describes the condition of the cargo at the end of the loading process. You should have it ready after the loading is completed.

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